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1. Credit Card on File & Secured Appointment • All clients must provide a valid credit card at booking to secure their appointment. • No deposit is charged at scheduling; the card is only used for potential late cancellation or no‑show fees. 2. Cancellation ≥ 36 Hours Before Appointment • Clients who cancel 36 hours or more before their scheduled time incur no fee. 3. Late Cancellation (< 36 Hours) • Clients who cancel less than 36 hours before the appointment will be automatically charged 30% of the service price. • Fee reflects lost revenue and supports artist compensation. • Charge is disclosed and authorized upfront at booking. 4. No‑Show (Missed Appointment Without Notice) • First no‑show: the service is marked as a late cancellation, and 30% of the full cost is charged. • The client is flagged; future bookings require a non‑refundable 30% pre-payment deposit before scheduling. This deposit is applied toward the appointment cost. • Second no‑show offense within any 12‑month period: client must pay 100% of the booked service up-front.